Frequently Asked Questions
What is Mission Control Networks all about?
We work with businesses
with 5-50+ computers to set up real world, reasonable, affordable, and
professional computer networks and Internet services. Most of
our clients are looking for a few basic things:
A secure computing environment, where data
is protected, viruses are detected, and intruders are kept out.
An email system which allows employees to
send and receive messages at the company's own Internet domain
name (i.e. yourcompany.com)
An office network which allows printers,
files, accounting software, etc. to be shared and which works with
the Internet and the company's email system.
A person to call when things don't go
right, and the peace of mind that this person will fix the
peace of mind of knowing that this aspect of their business is
being monitored and managed properly.
We strive to meet all of these needs
and more for our
assign a primary support person (a Tech) to your account. When not on-site, your
Tech can be reached by telephone for
assistance calls as needed. You will have the benefit of your own
Tech when you
need him, without having to pay for the times you don't.
our newer customers are on a fixed-price managed service agreement.
These agreements provide for computer and network support for a flat
fee that can be budgeted for like rent or insurance.
Which technologies does
Mission Control Networks specialize in?
"Microsoft shop", which means we work primarily with Microsoft
Windows technologies. These are the same technologies most
businesses depend on for their daily needs.
We do not try to push specific technologies or
software. If you have an existing setup in place, we will work
with what you have, and make recommendations on where
improvements can be made. If you are looking for
recommendations, we will discuss the pros and cons of several
options and leave it to you to make the final decisions.
Unix, and Linux are not our specialties, but we can work to
integrate them into your network and have great business partners
who can provide support to these systems as needed.
Do you guarantee satisfaction?
Absolutely. If you're not happy with any
aspect of our performance, we will make it right. We do ask,
however, that you communicate with us openly and honestly so that we
can work most effectively with you.
How do you charge for your services?
customers have chosen to work with us on a fixed-price managed
service agreement. These agreements provide you with all of
the PC and network support you need for a flat monthly fee that can
be easily budgeted. This approach allows us to be more
proactive and manage your technology to avoid problems. We
encourage you to review our managed service options.
offer our services on an hourly basis, generally for projects:
installs of computers or servers, firewalls, software, and so on.
As we are looking for a long term client relationship, one hourly arrangement
we do not offer is commonly called "break/fix", meaning that after it breaks, we fix
it. Customers wishing a less reactive service level would be
better served with our managed service agreement, ControlNet .
services such as web site hosting, email hosting, and offsite backup
services are available at separate monthly charges or as part of an
Any expenses incurred on your behalf will also
be billed to you.
are generated as work is performed and are due within fifteen days. We do ask that you keep your account current. We accept
Visa, MasterCard, Discover, and American Express cards.
long have you been in business?
serving the region for over 2 years with over 16 years practice
serving the technology needs of a wide variety of businesses in New
Do you have references?
Absolutely. We have several here on the web site and others on
Why would I want to hire
Mission Control Networks?
Control Networks offers a reasonably priced way to
enjoy many of the benefits of today's modern technology without
having to hire an IT staff to manage it for you. We are
committed to customer satisfaction.
More questions? Send them to
firstname.lastname@example.org or visit our